{"id":8507,"date":"2011-08-15T20:25:45","date_gmt":"2011-08-15T23:25:45","guid":{"rendered":"http:\/\/127.0.0.1\/wordpress45\/?p=97"},"modified":"2026-05-05T09:15:02","modified_gmt":"2026-05-05T12:15:02","slug":"itil_processos_servicos_ti","status":"publish","type":"post","link":"https:\/\/www.bridgeconsulting.com.br\/artigos\/itil_processos_servicos_ti\/","title":{"rendered":"Processos ITIL &#8211; A vis\u00e3o sist\u00eamica da presta\u00e7\u00e3o de servi\u00e7os de TI"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10556 size-full aligncenter\" src=\"https:\/\/www.bridgeconsulting.com.br\/wp-content\/uploads\/2017\/01\/processos-itil-a-visao-sistemica-da-prestacao-de-servicos-de-ti.jpg\" alt=\"processos-itil-a-visao-sistemica-da-prestacao-de-servicos-de-ti\" width=\"940\" height=\"235\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 10pt;\">Iniciativas de estrutura\u00e7\u00e3o dos processos de TI com base no ITIL possuem desafios cr\u00edticos para que os resultados de fato tragam valor e n\u00e3o se tornem apenas fluxos de prateleira. Um desses principais desafios est\u00e1 ligado \u00e0 compreens\u00e3o sist\u00eamica de como todos os processos se relacionam com as respectivas tecnologias, \u00e1reas e fun\u00e7\u00f5es organizacionais.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 10pt;\">As disciplinas do ITIL mais ligadas \u00e0 opera\u00e7\u00e3o de servi\u00e7os de TI, quando modeladas em processos, em geral apresentam zonas de sombra com os processos relacionados \u00e0 vis\u00e3o tecnol\u00f3gica ou funcional. Clarear essa zona cinzenta \u00e9 cr\u00edtico para que os processos n\u00e3o sejam redundantes e consigam representar o fluxo de atividades de forma a possibilitar a gest\u00e3o efetiva dos servi\u00e7os de TI.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\">\n<p><!--more--><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Iniciativas de estrutura\u00e7\u00e3o dos processos de TI com base no ITIL possuem desafios cr\u00edticos para que os resultados de fato tragam valor e n\u00e3o se tornem apenas fluxos de prateleira&#8230;.<\/p>\n","protected":false},"author":6,"featured_media":10597,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-8507","post","type-post","status-publish","format-standard","has-post-thumbnail","category-artigo"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Processos ITIL - A vis\u00e3o sist\u00eamica da presta\u00e7\u00e3o de servi\u00e7os de TI - Bridge Insights<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bridgeconsulting.com.br\/artigos\/itil_processos_servicos_ti\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Processos ITIL - A vis\u00e3o sist\u00eamica da presta\u00e7\u00e3o de servi\u00e7os de TI\" \/>\n<meta property=\"og:description\" content=\"Iniciativas de estrutura\u00e7\u00e3o dos processos de TI com base no ITIL possuem desafios cr\u00edticos para que os resultados de fato tragam valor e n\u00e3o se tornem apenas fluxos de prateleira....\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bridgeconsulting.com.br\/artigos\/itil_processos_servicos_ti\/\" \/>\n<meta property=\"og:site_name\" content=\"Bridge Insights\" \/>\n<meta property=\"article:published_time\" content=\"2011-08-15T23:25:45+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-05T12:15:02+00:00\" \/>\n<meta name=\"author\" content=\"Bridge\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Bridge\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.bridgeconsulting.com.br\\\/artigos\\\/itil_processos_servicos_ti\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.bridgeconsulting.com.br\\\/artigos\\\/itil_processos_servicos_ti\\\/\"},\"author\":{\"name\":\"Bridge\",\"@id\":\"https:\\\/\\\/www.bridgeconsulting.com.br\\\/artigos\\\/#\\\/schema\\\/person\\\/9e90c74b6767435a4a38d99fe4ea2f31\"},\"headline\":\"Processos ITIL &#8211; 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