{"id":561,"date":"2013-06-19T10:23:23","date_gmt":"2013-06-19T13:23:23","guid":{"rendered":"http:\/\/www.blog.bridgeconsulting.com.br\/?p=561"},"modified":"2026-05-05T09:14:53","modified_gmt":"2026-05-05T12:14:53","slug":"a-evolucao-das-atribuicoes-do-noc","status":"publish","type":"post","link":"https:\/\/www.bridgeconsulting.com.br\/artigos\/a-evolucao-das-atribuicoes-do-noc\/","title":{"rendered":"A evolu\u00e7\u00e3o das atribui\u00e7\u00f5es do NOC"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10178 size-full aligncenter\" src=\"https:\/\/www.bridgeconsulting.com.br\/wp-content\/uploads\/2017\/01\/a-evolucao-das-atribuicoes-do-noc.jpg\" alt=\"a-evolucao-das-atribuicoes-do-noc\" width=\"940\" height=\"235\" \/><br \/>\nPercebemos hoje uma constante press\u00e3o para que \u00e1reas de Infraestrutura de TI reduzam seus custos. As constantes mudan\u00e7as no cen\u00e1rio de TI e as alternativas de <em>Outsourcing<\/em> pressionam gestores a otimizar o uso de seus recursos. Nesse contexto, muitos gerentes enxergam valor no NOC (<em>Network Operations Center)<\/em> para automatizar o monitoramento e o gerenciamento dos eventos de TI.<\/p>\n<p>Os l\u00edderes de TI que j\u00e1 possuem NOC implantados em suas empresas buscam expandi-los, aumentando a sua cobertura e o escopo de suas atividades, visando agregar maior valor para seus neg\u00f3cios. Isso pode ser observado atrav\u00e9s da pesquisa realizada no\u00a0<em>Gartner&#8217;s 2012 Data Center Summit\u00a0<\/em>em que apenas 4% dos participantes afirmaram possuir um OC\/NOC e est\u00e3o considerando eliminar essa fun\u00e7\u00e3o enquanto 73% afirmam que pretendem manter e expandir seus OC\/NOC. Adicionalmente, 23% indicam que n\u00e3o possuem um OC\/NOC, mas ir\u00e3o desenvolver um.<\/p>\n<p>Durante 2012, o Gartner<sup>\u00ae<\/sup> realizou pesquisas relacionadas a OC\/NOC e identificou junto aos seus clientes tr\u00eas abordagens t\u00edpicas para aumentar o valor de seus NOC.<\/p>\n<ul>\n<li>Otimizar Custo;<\/li>\n<li>Expandir atividades do NOC;<\/li>\n<li>Expandir cobertura do NOC.<\/li>\n<\/ul>\n<p>A otimiza\u00e7\u00e3o dos custos do NOC pode ser feita atrav\u00e9s do aumento da automatiza\u00e7\u00e3o do monitoramento e a terceiriza\u00e7\u00e3o de parte ou completa dessa fun\u00e7\u00e3o, uma vez que al\u00e9m da redu\u00e7\u00e3o salarial e especializa\u00e7\u00e3o da m\u00e3o de obra, a empresa terceira possui suas pr\u00f3prias ferramentas para o monitoramento, reduzindo gastos com sistemas. De acordo com o Gartner<sup>\u00ae<\/sup> no artigo\u00a0<em>\u201cUse These Best Practices to Amplify Your Operation Center&#8217;s Value\u201d,\u00a0<\/em>algumas empresas chegam no extremo de eliminar por completo o n\u00edvel 1 do NOC (<em>catch-and-dispatch<\/em>), automatizando por completo o monitoramento e seus escalonamentos. No entanto, o mesmo artigo defende que apesar da otimiza\u00e7\u00e3o do NOC, muitas empresas n\u00e3o est\u00e3o eliminando parte dos operadores, mas utilizando os seus recursos j\u00e1 existentes para atividades adicionais ou expandindo o escopo do monitoramento.<\/p>\n<p>Para agregar maior valor ao neg\u00f3cio, l\u00edderes de TI cada vez mais percebem que o monitoramento dos ICs e aplica\u00e7\u00f5es de TI tem que se expandir para o relacionamento com as atividades fim da empresa. O link entre o monitoramento t\u00e9cnico e o impacto nas opera\u00e7\u00f5es de neg\u00f3cio \u00e9 o maior desafio que esses gestores hoje enfrentam.<\/p>\n<p>Na medida em que gestores de TI conseguirem antecipar perdas e visualizar ganhos para o neg\u00f3cio a partir do monitoramento da infraestrutura e das transa\u00e7\u00f5es, o t\u00e3o planejado <strong>alinhamento estrat\u00e9gico<\/strong> come\u00e7a a se materializar em algumas empresas.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Percebemos hoje uma constante press\u00e3o para que \u00e1reas de Infraestrutura de TI reduzam seus custos. As constantes mudan\u00e7as no cen\u00e1rio de TI e as alternativas de Outsourcing pressionam gestores a&#8230;<\/p>\n","protected":false},"author":6,"featured_media":10195,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-561","post","type-post","status-publish","format-standard","has-post-thumbnail","category-artigo"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>A evolu\u00e7\u00e3o das atribui\u00e7\u00f5es do NOC - Bridge Insights<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bridgeconsulting.com.br\/artigos\/a-evolucao-das-atribuicoes-do-noc\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A evolu\u00e7\u00e3o das atribui\u00e7\u00f5es do NOC\" \/>\n<meta property=\"og:description\" content=\"Percebemos hoje uma constante press\u00e3o para que \u00e1reas de Infraestrutura de TI reduzam seus custos. 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