{"id":19856,"date":"2023-07-25T10:00:32","date_gmt":"2023-07-25T13:00:32","guid":{"rendered":"https:\/\/www.bridgeconsulting.com.br\/?p=19856"},"modified":"2026-06-30T17:25:44","modified_gmt":"2026-06-30T20:25:44","slug":"ferramentas-digitais-para-otimizacao-do-suporte-ao-usuario-um-case-na-lote45","status":"publish","type":"post","link":"https:\/\/www.bridgeconsulting.com.br\/artigos\/ferramentas-digitais-para-otimizacao-do-suporte-ao-usuario-um-case-na-lote45\/","title":{"rendered":"Ferramentas digitais para otimiza\u00e7\u00e3o do suporte ao usu\u00e1rio: um case na LOTE45"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#eff0f4″ scene_position=”center” top_padding=”2%” bottom_padding=”4%” constrain_group_2=”yes” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”padding-3-percent” column_padding_tablet=”no-extra-padding” column_padding_phone=”no-extra-padding” column_padding_position=”right” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bottom_padding_tablet=”40″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ background_image=”19911″ background_image_position=”center center” enable_bg_scale=”true” background_image_loading=”default” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” parallax_bg=”true” parallax_bg_speed=”very_subtle” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][divider line_type=”No Line” custom_height=”50vh” custom_height_tablet=”50vh” custom_height_phone=”200″][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”left” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ text_color=”#1c1c1c” line_reveal_by_space_text_effect=”letter-reveal-bottom” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” link_indicator=”true” link_indicator_bg_color=”#e66140″ link_indicator_icon_color=”#005c7b” text_content=”Conhe\u00e7a a LOTE45:” font_size=”26″][\/split_line_heading][vc_column_text css=”.vc_custom_1782850905256{padding-right: 10% !important;}”]\n
A LOTE45 \u00e9 uma empresa brasileira especializada em desenvolvimento de software<\/em> para gest\u00e3o, an\u00e1lise de risco e compliance<\/em> de portf\u00f3lios, sendo seus clientes gestores independentes, multi-family offices<\/em>, seguradoras, resseguradoras e fundos de pens\u00e3o.\u00a0A partir da expans\u00e3o de servi\u00e7os, m\u00f3dulos e portf\u00f3lio de clientes, a LOTE45 vem apresentando um crescimento expressivo nos \u00faltimos anos.<\/div>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][vc_column_text css=”.vc_custom_1689272296080{padding-right: 10% !important;}”]\n
Em janeiro de 2022, o controle da empresa foi adquirido pela Sinqia S.A. Listada na B3, a Sinqia \u00e9 uma empresa aberta da \u00e1rea de tecnologia com foco no mercado financeiro. A transa\u00e7\u00e3o teve o objetivo de proporcionar \u00e0 LOTE45 o apoio necess\u00e1rio \u00e0 cont\u00ednua expans\u00e3o de seu projeto, mantendo a lideran\u00e7a e a autonomia dos s\u00f3cios originais.<\/div>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][vc_column_text css=”.vc_custom_1782850868706{padding-right: 10% !important;}”]\n
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Sem abrir m\u00e3o do seu compromisso com a excel\u00eancia na presta\u00e7\u00e3o de servi\u00e7os e atendimento aos seus clientes, a LOTE45 buscou a Bridge para apoi\u00e1-la na otimiza\u00e7\u00e3o de processos e sistemas a fim de potencializar a escalabilidade da sua opera\u00e7\u00e3o.<\/p>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”3%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”padding-1-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ text_color=”#1c1c1c” line_reveal_by_space_text_effect=”letter-reveal-bottom” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” link_indicator=”true” link_indicator_bg_color=”#e66140″ link_indicator_icon_color=”#005c7b” text_content=”Nossa atua\u00e7\u00e3o:” font_size=”26″][\/split_line_heading][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#d3ddff” scene_position=”center” top_padding=”50″ constrain_group_1=”yes” bottom_padding=”50″ left_padding_desktop=”50″ constrain_group_2=”yes” right_padding_desktop=”50″ top_padding_phone=”2%” bottom_padding_phone=”5%” left_padding_phone=”5%” constrain_group_6=”yes” right_padding_phone=”5%” text_color=”dark” text_align=”left” row_border_radius=”5px” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”padding-2-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][divider line_type=”No Line” custom_height=”5″][vc_column_text css=”.vc_custom_1782850852244{padding-right: 10% !important;}”]\n

Prezando por um alto padr\u00e3o de atendimento e suporte ao usu\u00e1rio, a Bridge atuou na cria\u00e7\u00e3o, por meio de uma abordagem iterativa, flex\u00edvel e adapt\u00e1vel ao dinamismo inerente ao contexto em que a organiza\u00e7\u00e3o est\u00e1 inserida, de solu\u00e7\u00f5es digitais customizadas que pudessem otimizar ainda mais a opera\u00e7\u00e3o da \u00e1rea de suporte.<\/div>\n[\/vc_column_text][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Cliente:<\/span><\/h4>\n

LOTE45<\/a>[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][vc_column_text]\n

Segmento de Mercado:<\/span><\/h4>\n

Software<\/em> para o mercado financeiro<\/span>[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][vc_column_text]\n

Localiza\u00e7\u00e3o:<\/span><\/h4>\n

S\u00e3o Paulo[\/vc_column_text][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

\u00c1rea:<\/span><\/h4>\n

Suporte ao Usu\u00e1rio[\/vc_column_text][divider line_type=”No Line” custom_height=”5″][vc_column_text]\n

Atua\u00e7\u00e3o:<\/span><\/h4>\n

cria\u00e7\u00e3o de sistemas para otimiza\u00e7\u00e3o das opera\u00e7\u00f5es da \u00e1rea de Suporte ao Usu\u00e1rio.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” bottom_padding=”3%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”padding-1-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1686585601076{padding-right: 10% !important;}”]A seguir, apresentamos como apoiamos a LOTE45 nesse desafio e como essa transforma\u00e7\u00e3o impactou n\u00e3o apenas o setor de suporte, mas a empresa como um todo e seus clientes.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#eff0f4″ scene_position=”center” top_padding=”3%” constrain_group_1=”yes” bottom_padding=”3%” left_padding_desktop=”0″ constrain_group_2=”yes” right_padding_desktop=”0″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” id=”conclusao” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ text_color=”#1c1c1c” line_reveal_by_space_text_effect=”letter-reveal-bottom” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Atua\u00e7\u00e3o da Bridge Technology:” font_size=”26″][\/split_line_heading][tabbed_section style=”minimal_flexible” tab_color=”Accent-Color” vs_content_animation=”fade” vs_link_animation=”opacity” vs_navigation_alignment=”left” vs_navigation_width_2=”25%” vs_navigation_func=”default” vs_navigation_width=”regular” vs_navigation_spacing=”25px” vs_navigation_mobile_display=”visible” vs_tab_spacing=”20%” icon_size=”24″][tab icon_family=”fontawesome” title=”1\u00ba Passo” id=”1782848941582-9″ tab_id=”1782848941583-4″ icon_fontawesome=”fa fa-rocket”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”small_depth” column_border_radius=”5px” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][nectar_highlighted_text color_type=”regular” highlight_color=”#82a3ff” style=”half_text” text_outline_color=”#000000″ text=”9vh”]\n

O primeiro passo<\/em><\/h2>\n[\/nectar_highlighted_text][vc_column_text]A primeira etapa do projeto foi dedicada \u00e0 identifica\u00e7\u00e3o dos principais processos que mais consumiam tempo e esfor\u00e7o da \u00e1rea, culminando na escolha da opera\u00e7\u00e3o de reprocessamento de ativos.<\/strong><\/p>\n

A partir da defini\u00e7\u00e3o acima, nosso time trabalhou no desenvolvimento de uma solu\u00e7\u00e3o em forma de aplica\u00e7\u00e3o desktop, utilizando\u00a0Python<\/strong>,<\/strong>\u00a0com uma interface de usu\u00e1rio desenvolvida no\u00a0framework Qt<\/strong>.[\/vc_column_text][vc_column_text css=”.vc_custom_1782850739802{padding-top: 5% !important;padding-right: 5% !important;padding-bottom: 5% !important;padding-left: 5% !important;background-color: #2f2ba0 !important;border-radius: 5px !important;}”]Com o primeiro passo dado, a LOTE45 come\u00e7ou sua jornada rumo a um sistema de suporte ao cliente mais eficiente e robusto, j\u00e1 tendo uma primeira experi\u00eancia de como a inova\u00e7\u00e3o e a tecnologia podem melhorar o desempenho dos neg\u00f3cios e a satisfa\u00e7\u00e3o do cliente.<\/span>[\/vc_column_text][vc_column_text]J\u00e1 nesta primeira entrega, foi poss\u00edvel identificar ganhos significativos devido \u00e0 simplifica\u00e7\u00e3o e centraliza\u00e7\u00e3o da opera\u00e7\u00e3o ao agregar novas etapas de valida\u00e7\u00e3o, aumentando tamb\u00e9m a confiabilidade do processo. O novo sistema tamb\u00e9m refletiu na redu\u00e7\u00e3o do tempo de processamento e espera dos clientes, al\u00e9m da redu\u00e7\u00e3o de erros por falha humana.[\/vc_column_text][image_with_animation image_url=”25006″ image_size=”full” animation_type=”entrance” animation=”Fade In” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][\/vc_column_inner][\/vc_row_inner][\/tab][tab icon_family=”fontawesome” title=”2\u00ba Passo” id=”1782848941647-3″ tab_id=”1782848941648-10″ icon_fontawesome=”fa fa-code” sub_desc=”Automa\u00e7\u00e3o”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”small_depth” column_border_radius=”5px” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][nectar_highlighted_text color_type=”regular” highlight_color=”#82a3ff” style=”half_text” text_outline_color=”#000000″ text=”9vh”]\n

Automatiza\u00e7\u00e3o<\/em><\/h2>\n[\/nectar_highlighted_text][vc_column_text]No momento seguinte, o time teve como foco o aprimoramento do sistema com objetivo de diminuir ainda mais a interven\u00e7\u00e3o humana na opera\u00e7\u00e3o.<\/p>\n

A partir de um estudo detalhado sobre as poss\u00edveis ferramentas de mercado<\/strong>, nosso time automatizou<\/strong> diversas partes do processo que ainda contavam com esfor\u00e7o manual, aproveitando recursos e gatilhos da pr\u00f3pria ferramenta juntamente a um novo script nos servidores locais da LOTE45.<\/p>\n

Nesta segunda etapa, o processo atingiu um cen\u00e1rio muito pr\u00f3ximo de elimina\u00e7\u00e3o da interven\u00e7\u00e3o humana. Como resultado, a empresa pode aproveitar a libera\u00e7\u00e3o de horas do time de suporte para direcionar atividades mais estrat\u00e9gicas, intervindo na automa\u00e7\u00e3o somente em raros casos de necessidade.[\/vc_column_text][vc_column_text css=”.vc_custom_1782850765280{padding-top: 5% !important;padding-right: 5% !important;padding-bottom: 5% !important;padding-left: 5% !important;background-color: #2f2ba0 !important;border-radius: 5px !important;}”]A solu\u00e7\u00e3o desenvolvida serviu como uma prova de conceito para a possibilidade de integrar outras opera\u00e7\u00f5es, empoderando os clientes e trazendo a opera\u00e7\u00e3o para a ponta.<\/span>[\/vc_column_text][image_with_animation image_url=”25003″ image_size=”full” animation_type=”entrance” animation=”Fade In” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][\/vc_column_inner][\/vc_row_inner][\/tab][tab icon_family=”fontawesome” title=”3\u00ba Passo” id=”1782848941675-3″ tab_id=”1782848941675-1″ icon_fontawesome=”fa fa-cogs” sub_desc=”Expandindo para outras opera\u00e7\u00f5es – Cadastro de Novos Ativos”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”small_depth” column_border_radius=”5px” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][nectar_highlighted_text color_type=”regular” highlight_color=”#82a3ff” style=”half_text” text_outline_color=”#000000″ text=”9vh”]\n

Expandindo para outras opera\u00e7\u00f5es<\/em> – Cadastro de Novos Ativos<\/h2>\n[\/nectar_highlighted_text][vc_column_text]Com duas entregas consolidadas, expandimos para outras opera\u00e7\u00f5es. O foco, neste momento, foi a integra\u00e7\u00e3o entre solu\u00e7\u00f5es e empoderamento dos clientes no cadastro de novos ativos.<\/p>\n

A solu\u00e7\u00e3o se deu por meio do desenvolvimento de uma Interface de Programa\u00e7\u00e3o de Aplicativos (API), via FastAPI, em servidor local, junto ao posterior desenvolvimento de uma nova automa\u00e7\u00e3o para consumo da API e estabelecimento da conex\u00e3o com a ferramenta.[\/vc_column_text][vc_column_text css=”.vc_custom_1782850778908{padding-top: 5% !important;padding-right: 5% !important;padding-bottom: 5% !important;padding-left: 5% !important;background-color: #2f2ba0 !important;border-radius: 5px !important;}”]Neste momento, hav\u00edamos estabelecido com a LOTE45 um forte la\u00e7o de parceria, o que nos permitia explorar seu universo processual e dificuldades, levar sugest\u00f5es, adaptar prioridades ao longo do caminho e trazer cada vez mais benef\u00edcios \u00e0 companhia.<\/span>[\/vc_column_text][vc_column_text]A partir desse terceiro trabalho, foram percebidos ganhos concretos em padroniza\u00e7\u00e3o dos dados recebidos e no fluxo de contato com o cliente, reduzindo o tempo desta intera\u00e7\u00e3o e no processamento dos dados para entrada no sistema, al\u00e9m da otimiza\u00e7\u00e3o do processo como um todo e uma maior redu\u00e7\u00e3o de esfor\u00e7o manual do time de suporte.[\/vc_column_text][image_with_animation image_url=”25004″ image_size=”full” animation_type=”entrance” animation=”Fade In” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][\/vc_column_inner][\/vc_row_inner][\/tab][tab icon_family=”fontawesome” title=”4\u00ba Passo” id=”1782848941724-8″ tab_id=”1782848941724-8″ icon_fontawesome=”fa fa-code-fork” sub_desc=”Orquestra\u00e7\u00e3o das opera\u00e7\u00f5es”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”small_depth” column_border_radius=”5px” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][nectar_highlighted_text color_type=”regular” highlight_color=”#82a3ff” style=”half_text” text_outline_color=”#000000″ text=”9vh”]\n

Orquestra\u00e7\u00e3o das opera\u00e7\u00f5es<\/em><\/h2>\n[\/nectar_highlighted_text][vc_column_text]Com o crescimento do volume de automa\u00e7\u00f5es desenvolvidas at\u00e9 aqui, apareceram novos desafios: a ocorr\u00eancia de problemas inesperados devido ao uso de ferramenta inadequada de Scheduler (agendador de tarefas), a paraleliza\u00e7\u00e3o de tarefas complexas de forma ineficiente, logs extensos e sem granularidade adequada, dificuldades na manuten\u00e7\u00e3o e repeti\u00e7\u00e3o de c\u00f3digos.<\/p>\n

Para solucionar os pontos citados, desenvolvemos um Orquestrador<\/strong> propriet\u00e1rio, permitindo a execu\u00e7\u00e3o de v\u00e1rias tarefas em paralelo e otimizando o uso dos recursos para minimizar o tempo de processamento dos tickets e as chamadas \u00e0 ferramenta de suporte.<\/p>\n

O trabalho englobou tamb\u00e9m a substitui\u00e7\u00e3o do sistema de logs, antes armazenado em arquivos de texto, por um banco de dados SQLite<\/strong>, proporcionando maior granularidade aos logs e facilitando sess\u00f5es de debug e localiza\u00e7\u00e3o de erros em execu\u00e7\u00f5es.[\/vc_column_text][vc_column_text css=”.vc_custom_1782850789903{padding-top: 5% !important;padding-right: 5% !important;padding-bottom: 5% !important;padding-left: 5% !important;background-color: #2f2ba0 !important;border-radius: 5px !important;}”]Para trabalhos posteriores, atualmente em andamento, essa mudan\u00e7a trouxe um benef\u00edcio not\u00e1vel: a redu\u00e7\u00e3o do tempo necess\u00e1rio para desenvolver novas funcionalidades. O sistema foi projetado com foco na escalabilidade e na f\u00e1cil integra\u00e7\u00e3o de novas opera\u00e7\u00f5es, tornando a adi\u00e7\u00e3o de novas fun\u00e7\u00f5es e automa\u00e7\u00f5es muito mais \u00e1gil.<\/span>[\/vc_column_text][vc_column_text]Esta entrega, apesar de recente, pode reduzir mais ainda o tempo de resposta ao cliente, j\u00e1 que os tickets, antes processados sequencialmente, passaram a ser processados simultaneamente, melhorando muito a efici\u00eancia em cen\u00e1rios de alta demanda.[\/vc_column_text][image_with_animation image_url=”25005″ image_size=”full” animation_type=”entrance” animation=”Fade In” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][\/vc_column_inner][\/vc_row_inner][\/tab][\/tabbed_section][divider line_type=”No Line”][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”5%” bottom_padding=”5%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” id=”conclusao” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ text_color=”#1c1c1c” line_reveal_by_space_text_effect=”letter-reveal-bottom” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Conclus\u00e3o:” font_size=”26″][\/split_line_heading][vc_column_text css=”.vc_custom_1686585621642{padding-right: 10% !important;}”]A partir dessa atua\u00e7\u00e3o conjunta, a LOTE45 vem aprimorando significativamente a percep\u00e7\u00e3o de valor do cliente no uso de seu produto. Al\u00e9m disso, reduziu investimento em custos operacionais, ganhou agilidade e est\u00e1 mais preparada para os novos desafios que o mercado pode apresentar.<\/p>\n

Ganhos do projeto:[\/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”top” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ bottom_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”padding-1-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”left-right” column_element_spacing=”default” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][image_with_animation image_url=”25001″ image_size=”thumbnail” animation_type=”entrance” animation=”Fade In” hover_animation=”none” constrain_group_5=”yes” constrain_group_6=”yes” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” margin_top_phone=”0″ margin_bottom_phone=”0″ margin_left_phone=”0″ margin_right_phone=”0″ custom_sizes_attr=”100″][vc_column_text css_animation=”none” css=”.vc_custom_1686597068765{margin-bottom: 15px !important;}”]\n

Otimiza\u00e7\u00e3o da estrutura tecnol\u00f3gica de suporte ao usu\u00e1rio<\/h4>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”padding-1-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”left-right” column_element_spacing=”default” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” delay=”200″ gradient_type=”default”][image_with_animation image_url=”24999″ image_size=”thumbnail” animation_type=”entrance” animation=”Fade In” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][vc_column_text css_animation=”none” css=”.vc_custom_1685645730034{margin-bottom: 15px !important;}”]\n

Redu\u00e7\u00e3o do tempo de atendimento<\/h4>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”padding-1-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”left-right” column_element_spacing=”default” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”reveal-from-bottom” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” delay=”300″][image_with_animation image_url=”24998″ image_size=”thumbnail” animation_type=”entrance” animation=”Fade In” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][vc_column_text css_animation=”none” css=”.vc_custom_1686585486758{margin-bottom: 15px !important;}”]\n

Aumento da satisfa\u00e7\u00e3o do usu\u00e1rio<\/h4>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”reveal-from-bottom” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” delay=”400″][image_with_animation image_url=”25000″ image_size=”thumbnail” animation_type=”entrance” animation=”Fade In” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][vc_column_text css_animation=”none” css=”.vc_custom_1685645746049{margin-bottom: 15px !important;}”]\n

Redu\u00e7\u00e3o de custo do processo<\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][divider line_type=”No Line”][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”bottom” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_image=”25007″ bg_position=”center center” background_image_loading=”default” bg_repeat=”no-repeat” scene_position=”center” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” enable_gradient=”true” color_overlay_2=”rgba(10,10,10,0.87)” advanced_gradient_angle=”0″ overlay_strength=”0.5″ gradient_direction=”left_t_to_right_b” shape_divider_position=”bottom” bg_image_animation=”none” parallax_bg=”true” parallax_bg_speed=”fast” shape_type=”” gradient_type=”default”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” translate_y=”-50″ translate_x=”0″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”padding-16-percent” column_padding_tablet=”inherit” column_padding_phone=”padding-3-percent” column_padding_position=”all” column_element_spacing=”default” background_color=”#0a4dff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][nectar_single_testimonial testimonial_style=”small_modern” image=”19915″ color=”Default” quote=”A equipe da Bridge nos auxiliou bastante em nossas rotinas de otimiza\u00e7\u00e3o operacional. Conseguimos juntar 4 ferramentas internas em um \u00fanico aplicativo desenvolvido pelo squad, o que facilitou o dia a dia de nossa equipe de suporte. Al\u00e9m disso, em outro projeto foi implementada uma ferramenta de Automa\u00e7\u00e3o que atrav\u00e9s de uma integra\u00e7\u00e3o via API com nossa plataforma gerenciadora de tickets possibilitou automatizar alguns processos diminuindo a carga de demandas na fila do suporte. Nos pr\u00f3ximos projetos que entrar\u00e3o em produ\u00e7\u00e3o foram elaboradas algumas ferramentas bem interessantes como interpreta\u00e7\u00e3o de documentos em PDF, leitura de trade confirmations e recaps do mercado financeiro e um servi\u00e7o API para cadastro de produtos financeiros listados na bolsa do Brasil e em diversas do mercado offshore.” name=”Kaue Felipe Neves” subtitle=”S\u00f3cio da LOTE45″][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” id=”conclusao” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][divider line_type=”No Line”][vc_column_text css=”.vc_custom_1685988859239{padding-right: 10% !important;}”]Quer automatizar processos e alavancar o desempenho da sua opera\u00e7\u00e3o?[\/vc_column_text][divider line_type=”No Line”][nectar_btn size=”large” open_new_tab=”true” button_style=”regular” button_color_2=”extra-color-gradient-1″ icon_family=”default_arrow” text=”Fale com a Bridge para automatizar sua opera\u00e7\u00e3o de suporte” url=”\/contato”][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#eff0f4″ scene_position=”center” top_padding=”2%” bottom_padding=”4%” constrain_group_2=”yes” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”padding-3-percent” column_padding_tablet=”no-extra-padding” column_padding_phone=”no-extra-padding” 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