![\"\"](\"https:\/\/www.bridgeconsulting.com.br\/artigos\/wp-content\/uploads\/2023\/02\/Beneficios-do-Gerenciamento-de-mudanca-07-300x300.png\")
<\/div>- \n
- Com a devida prioriza\u00e7\u00e3o das requisi\u00e7\u00f5es de mudan\u00e7a, \u00e9 poss\u00edvel adequar da melhor forma a capacidade da TI para atender \u00e0s necessidades do neg\u00f3cio.<\/li>\n<\/ul>\n <\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”padding-1-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color=”#f4f4f4″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”5px” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”reveal-from-left” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][divider line_type=”No Line” custom_height=”10″]
![\"\"](\"https:\/\/www.bridgeconsulting.com.br\/artigos\/wp-content\/uploads\/2023\/02\/Beneficios-do-Gerenciamento-de-mudanca-08-300x300.png\")
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- Mudan\u00e7as realizadas de forma controlada tendem a reduzir o volume de falhas causadas por riscos n\u00e3o mapeados.<\/li>\n<\/ul>\n <\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”padding-1-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color=”#f4f4f4″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”5px” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”reveal-from-left” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][divider line_type=”No Line” custom_height=”10″]
![\"\"](\"https:\/\/www.bridgeconsulting.com.br\/artigos\/wp-content\/uploads\/2023\/02\/Beneficios-do-Gerenciamento-de-mudanca-09-300x300.png\")
<\/div>\n- \n
- Al\u00e9m disso, em casos de falha, h\u00e1 uma maior garantia de retorno ao n\u00edvel de servi\u00e7o anterior atrav\u00e9s da aplica\u00e7\u00e3o do Plano de Remedia\u00e7\u00e3o previamente elaborado.<\/li>\n<\/ul>\n <\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”padding-1-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color=”#f4f4f4″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”5px” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”reveal-from-left” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][divider line_type=”No Line” custom_height=”10″]
![\"\"](\"https:\/\/www.bridgeconsulting.com.br\/artigos\/wp-content\/uploads\/2023\/02\/Beneficios-do-Gerenciamento-de-mudanca-10-300x300.png\")
<\/div>\n- \n
- Com o devido planejamento e mapeamento de riscos, observamos uma maior otimiza\u00e7\u00e3o de custos e diminui\u00e7\u00e3o de retrabalho.<\/li>\n<\/ul>\n <\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”padding-1-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color=”#f4f4f4″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”5px” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”reveal-from-left” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][divider line_type=”No Line” custom_height=”10″]
![\"\"](\"https:\/\/www.bridgeconsulting.com.br\/artigos\/wp-content\/uploads\/2023\/02\/Beneficios-do-Gerenciamento-de-mudanca-11-300x300.png\")
<\/div>\n- \n
- Por fim, um maior rastreamento e acompanhamento das mudan\u00e7as em execu\u00e7\u00e3o possibilitam uma melhor comunica\u00e7\u00e3o com todos os envolvidos.<\/li>\n<\/ul>\n <\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_widget_sidebar enable_sticky=”true” sidebar_id=”page-sidebar”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1677265796265{padding-right: 10% !important;}”]Al\u00e9m do entendimento claro sobre a import\u00e2ncia e os benef\u00edcios do processo, \u00e9 preciso atentar-se para as pr\u00e1ticas que ser\u00e3o institu\u00eddas. A seguir, apresentamos algumas recomenda\u00e7\u00f5es com base em nossa experi\u00eancia implantando este processo em diferentes clientes ao longo dos anos e em refer\u00eancias de mercado como o ITIL\u00ae4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” id=”recomendacoes-itil” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” offset=”vc_hidden-sm vc_hidden-xs”][nectar_sticky_media_sections content_position=”right” content_spacing=”20vh” media_width=”40%” media_height=”100vh” mobile_aspect_ratio=”16-9″][nectar_sticky_media_section section_type=”image” image=”19531″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” css=”.vc_custom_1677177602475{background-color: #e6ebed !important;border-radius: 5px !important;}”][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][divider line_type=”No Line”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ text_color=”#1c1c1c” line_reveal_by_space_text_effect=”letter-reveal-bottom” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” link_indicator=”true” link_indicator_bg_color=”#e66140″ link_indicator_icon_color=”#005c7b” text_content=”1) Institua uma etapa de prioriza\u00e7\u00e3o de mudan\u00e7as solicitadas” font_size=”26″][\/split_line_heading][vc_column_text css=”.vc_custom_1677093386593{padding-right: 10% !important;}”]A primeira recomenda\u00e7\u00e3o \u00e9 que seja institu\u00edda uma etapa de prioriza\u00e7\u00e3o das solicita\u00e7\u00f5es de mudan\u00e7as de TI. Dessa forma, \u00e9 poss\u00edvel definir como ser\u00e1 direcionado o esfor\u00e7o das equipes para atender demandas urgentes, mas sem deixar de lado as demais solicita\u00e7\u00f5es do neg\u00f3cio.<\/p>\n
Uma boa pr\u00e1tica descrita pelo ITIL\u00ae \u00e9 a cria\u00e7\u00e3o de uma fila de requisi\u00e7\u00f5es de mudan\u00e7a que passar\u00e1 a ser atendida de acordo com crit\u00e9rios preestabelecidos e que traduzam as necessidades de neg\u00f3cio.[\/vc_column_text][divider line_type=”No Line” custom_height=”30″][\/vc_column_inner][\/vc_row_inner][\/nectar_sticky_media_section][nectar_sticky_media_section section_type=”image” image=”19532″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” el_id=”infra” css=”.vc_custom_1677101611534{background-color: #e6f2f2 !important;border-radius: 5px !important;}”][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][divider line_type=”No Line”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ text_color=”#1c1c1c” line_reveal_by_space_text_effect=”letter-reveal-bottom” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”2) Defina uma autoridade de mudan\u00e7as” font_size=”26″][\/split_line_heading][vc_column_text css=”.vc_custom_1677093417661{padding-right: 10% !important;}”]Antes de seguirem para implanta\u00e7\u00e3o, as mudan\u00e7as devem ser avaliadas e aprovadas por pessoas que entendam os riscos associados, os benef\u00edcios esperados e que tenham propriedade sobre o tema em quest\u00e3o.<\/p>\n
\u00c9 comum vermos organiza\u00e7\u00f5es que definem um Comit\u00ea Consultivo de Mudan\u00e7as com alguns membros fixos e outros membros que s\u00f3 ser\u00e3o envolvidos de acordo com a necessidade e o tipo de mudan\u00e7a que estar\u00e1 sob avalia\u00e7\u00e3o.[\/vc_column_text][divider line_type=”No Line” custom_height=”30″][\/vc_column_inner][\/vc_row_inner][\/nectar_sticky_media_section][nectar_sticky_media_section section_type=”image” image=”19539″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” el_id=”infra” css=”.vc_custom_1677101599994{background-color: #e2efff !important;border-radius: 5px !important;}”][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][divider line_type=”No Line”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ text_color=”#1c1c1c” line_reveal_by_space_text_effect=”letter-reveal-bottom” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”3) Planeje e comunique as mudan\u00e7as aprovadas” font_size=”26″][\/split_line_heading][vc_column_text css=”.vc_custom_1677093439661{padding-right: 10% !important;}”]A terceira dica traz a import\u00e2ncia de planejar e comunicar as mudan\u00e7as que forem aprovadas. Esses s\u00e3o pontos fundamentais para uma maior governan\u00e7a do processo, pois garantem que todos os envolvidos estar\u00e3o cientes e de acordo com as mudan\u00e7as, al\u00e9m de garantir que elas ocorram em momentos prop\u00edcios, reduzindo o risco de impacto negativo nos processos de neg\u00f3cio.<\/p>\n
O ITIL\u00ae 4 apresenta uma boa pr\u00e1tica que pode auxiliar neste planejamento, que \u00e9 a cria\u00e7\u00e3o da Agenda de Mudan\u00e7as.[\/vc_column_text][image_with_animation image_url=”19541″ image_size=”full” animation_type=”entrance” animation=”Fade In” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][vc_column_text css=”.vc_custom_1677093468308{padding-right: 10% !important;}”]A formaliza\u00e7\u00e3o de uma Agenda de Mudan\u00e7as pode ajudar na comunica\u00e7\u00e3o, na designa\u00e7\u00e3o de recursos necess\u00e1rios para a sua execu\u00e7\u00e3o, que muitas vezes s\u00e3o concorridos, e na redu\u00e7\u00e3o do risco de conflitos entre as mudan\u00e7as que ser\u00e3o executadas nos mesmos ambientes.[\/vc_column_text][divider line_type=”No Line” custom_height=”30″][\/vc_column_inner][\/vc_row_inner][\/nectar_sticky_media_section][nectar_sticky_media_section section_type=”image” image=”19534″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” el_id=”infra” css=”.vc_custom_1677101685910{background-color: #edfcee !important;border-radius: 5px !important;}”][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][divider line_type=”No Line”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ text_color=”#1c1c1c” line_reveal_by_space_text_effect=”letter-reveal-bottom” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”4) Elabore o Plano de Implanta\u00e7\u00e3o da mudan\u00e7a” font_size=”26″][\/split_line_heading][vc_column_text css=”.vc_custom_1677249144722{padding-right: 10% !important;}”]A quarta e \u00faltima recomenda\u00e7\u00e3o \u00e9 que seja elaborado um Plano de Implanta\u00e7\u00e3o que indique o passo a passo que ser\u00e1 realizado para a execu\u00e7\u00e3o da mudan\u00e7a e que contenha o Plano de Testes e de Remedia\u00e7\u00e3o.<\/p>\n
O Plano de Testes deve deixar claro quem ser\u00e3o os envolvidos e o que dever\u00e1 ser testado. Para isso, \u00e9 importante ter clareza sobre todos os sistemas e as funcionalidades que ser\u00e3o impactados com a mudan\u00e7a e envolver os usu\u00e1rios de neg\u00f3cio na etapa de testes.<\/p>\n
Atrav\u00e9s de um Plano de Implanta\u00e7\u00e3o bem estruturado e com todas as informa\u00e7\u00f5es necess\u00e1rias, \u00e9 poss\u00edvel aumentar a chance de sucesso das mudan\u00e7as realizadas e a garantia de que, em caso de falha, o n\u00edvel de servi\u00e7o anterior ser\u00e1 reestabelecido rapidamente.[\/vc_column_text][divider line_type=”No Line” custom_height=”30″][\/vc_column_inner][\/vc_row_inner][\/nectar_sticky_media_section][\/nectar_sticky_media_sections][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” offset=”vc_hidden-lg vc_hidden-md”][image_with_animation image_url=”19545″ image_size=”full” animation_type=”entrance” animation=”Fade In” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” el_id=”infra” css=”.vc_custom_1677101728117{background-color: #e6ebed !important;border-radius: 5px !important;}”][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][divider line_type=”No Line”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ text_color=”#1c1c1c” line_reveal_by_space_text_effect=”letter-reveal-bottom” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” link_indicator=”true” link_indicator_bg_color=”#e66140″ link_indicator_icon_color=”#005c7b” text_content=”1) Institua uma etapa de prioriza\u00e7\u00e3o de mudan\u00e7as solicitadas” font_size=”26″][\/split_line_heading][vc_column_text css=”.vc_custom_1677093386593{padding-right: 10% !important;}”]A primeira recomenda\u00e7\u00e3o \u00e9 que seja institu\u00edda uma etapa de prioriza\u00e7\u00e3o das solicita\u00e7\u00f5es de mudan\u00e7as de TI. Dessa forma, \u00e9 poss\u00edvel definir como ser\u00e1 direcionado o esfor\u00e7o das equipes para atender demandas urgentes, mas sem deixar de lado as demais solicita\u00e7\u00f5es do neg\u00f3cio.<\/p>\n
Uma boa pr\u00e1tica descrita pelo ITIL\u00ae \u00e9 a cria\u00e7\u00e3o de uma fila de requisi\u00e7\u00f5es de mudan\u00e7a que passar\u00e1 a ser atendida de acordo com crit\u00e9rios preestabelecidos e que traduzam as necessidades de neg\u00f3cio.[\/vc_column_text][divider line_type=”No Line” custom_height=”30″][\/vc_column_inner][\/vc_row_inner][image_with_animation image_url=”19544″ image_size=”full” animation_type=”entrance” animation=”Fade In” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” el_id=”infra” css=”.vc_custom_1677101611534{background-color: #e6f2f2 !important;border-radius: 5px !important;}”][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][divider line_type=”No Line”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ text_color=”#1c1c1c” line_reveal_by_space_text_effect=”letter-reveal-bottom” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”2) Defina uma autoridade de mudan\u00e7as” font_size=”26″][\/split_line_heading][vc_column_text css=”.vc_custom_1677093417661{padding-right: 10% !important;}”]Antes de seguirem para implanta\u00e7\u00e3o, as mudan\u00e7as devem ser avaliadas e aprovadas por pessoas que entendam os riscos associados, os benef\u00edcios esperados e que tenham propriedade sobre o tema em quest\u00e3o.<\/p>\n
\u00c9 comum vermos organiza\u00e7\u00f5es que definem um Comit\u00ea Consultivo de Mudan\u00e7as com alguns membros fixos e outros membros que s\u00f3 ser\u00e3o envolvidos de acordo com a necessidade e o tipo de mudan\u00e7a que estar\u00e1 sob avalia\u00e7\u00e3o.[\/vc_column_text][divider line_type=”No Line” custom_height=”30″][\/vc_column_inner][\/vc_row_inner][image_with_animation image_url=”19543″ image_size=”full” animation_type=”entrance” animation=”Fade In” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” el_id=”infra” css=”.vc_custom_1677101599994{background-color: #e2efff !important;border-radius: 5px !important;}”][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][divider line_type=”No Line”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ text_color=”#1c1c1c” line_reveal_by_space_text_effect=”letter-reveal-bottom” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”3) Planeje e comunique as mudan\u00e7as aprovadas” font_size=”26″][\/split_line_heading][vc_column_text css=”.vc_custom_1677093439661{padding-right: 10% !important;}”]A terceira dica traz a import\u00e2ncia de planejar e comunicar as mudan\u00e7as que forem aprovadas. Esses s\u00e3o pontos fundamentais para uma maior governan\u00e7a do processo, pois garantem que todos os envolvidos estar\u00e3o cientes e de acordo com as mudan\u00e7as, al\u00e9m de garantir que elas ocorram em momentos prop\u00edcios, reduzindo o risco de impacto negativo nos processos de neg\u00f3cio.<\/p>\n
O ITIL\u00ae 4 apresenta uma boa pr\u00e1tica que pode auxiliar neste planejamento, que \u00e9 a cria\u00e7\u00e3o da Agenda de Mudan\u00e7as.[\/vc_column_text][image_with_animation image_url=”19541″ image_size=”full” animation_type=”entrance” animation=”Fade In” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][vc_column_text css=”.vc_custom_1677093468308{padding-right: 10% !important;}”]A formaliza\u00e7\u00e3o de uma Agenda de Mudan\u00e7as pode ajudar na comunica\u00e7\u00e3o, na designa\u00e7\u00e3o de recursos necess\u00e1rios para a sua execu\u00e7\u00e3o, que muitas vezes s\u00e3o concorridos, e na redu\u00e7\u00e3o do risco de conflitos entre as mudan\u00e7as que ser\u00e3o executadas nos mesmos ambientes.[\/vc_column_text][divider line_type=”No Line” custom_height=”30″][\/vc_column_inner][\/vc_row_inner][image_with_animation image_url=”19542″ image_size=”full” animation_type=”entrance” animation=”Fade In” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” el_id=”infra” css=”.vc_custom_1677101685910{background-color: #edfcee !important;border-radius: 5px !important;}”][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][divider line_type=”No Line”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ text_color=”#1c1c1c” line_reveal_by_space_text_effect=”letter-reveal-bottom” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”4) Elabore o Plano de Implanta\u00e7\u00e3o da mudan\u00e7a” font_size=”26″][\/split_line_heading][vc_column_text css=”.vc_custom_1677249218375{padding-right: 10% !important;}”]A quarta e \u00faltima recomenda\u00e7\u00e3o \u00e9 que seja elaborado um Plano de Implanta\u00e7\u00e3o que indique o passo a passo que ser\u00e1 realizado para a execu\u00e7\u00e3o da mudan\u00e7a e que contenha o Plano de Testes e de Remedia\u00e7\u00e3o.<\/p>\n
O Plano de Testes deve deixar claro quem ser\u00e3o os envolvidos e o que dever\u00e1 ser testado. Para isso, \u00e9 importante ter clareza sobre todos os sistemas e as funcionalidades que ser\u00e3o impactados com a mudan\u00e7a e envolver os usu\u00e1rios de neg\u00f3cio na etapa de testes.<\/p>\n
Atrav\u00e9s de um Plano de Implanta\u00e7\u00e3o bem estruturado e com todas as informa\u00e7\u00f5es necess\u00e1rias, \u00e9 poss\u00edvel aumentar a chance de sucesso das mudan\u00e7as realizadas e a garantia de que, em caso de falha, o n\u00edvel de servi\u00e7o anterior ser\u00e1 reestabelecido rapidamente.[\/vc_column_text][divider line_type=”No Line” custom_height=”30″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” id=”conclusao” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ text_color=”#1c1c1c” line_reveal_by_space_text_effect=”letter-reveal-bottom” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Conclus\u00e3o” font_size=”26″][\/split_line_heading][vc_column_text css=”.vc_custom_1677266536678{padding-right: 10% !important;}”]Em um ambiente cada vez mais din\u00e2mico, onde as necessidades do neg\u00f3cio mudam constantemente e as \u00e1reas de TI precisam entregar com agilidade, o dilema entre efici\u00eancia e controle se torna ainda mais expl\u00edcito.<\/p>\n
Para superar esse conflito, \u00e9 preciso priorizar as automatiza\u00e7\u00f5es e a colabora\u00e7\u00e3o entre as equipes em detrimento da ado\u00e7\u00e3o de etapas manuais e custosas. O equil\u00edbrio entre efici\u00eancia e controle pode ser alcan\u00e7ado, mas, para isso, \u00e9 preciso desmistificar a narrativa de que um processo precisa ser robusto para reduzir riscos.<\/p>\n
Com a cultura e as pr\u00e1ticas corretas, sua organiza\u00e7\u00e3o estar\u00e1 no caminho certo para ter um processo eficaz de Gerenciamento de Mudan\u00e7as.<\/p>\n
Para saber como a Bridge pode ajudar a sua empresa nesse desafio, entre em contato conosco pelo contato@bridgeconsulting.com.br.[\/vc_column_text][divider line_type=”No Line”][nectar_btn size=”large” open_new_tab=”true” button_style=”regular” button_color_2=”Extra-Color-1″ icon_family=”default_arrow” text=”FALE COM UM DOS NOSSOS ESPECIALISTAS” url=”\/contato”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#eff0f4″ scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”10px” row_border_radius_applies=”both” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=”” gradient_type=”default”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][image_with_animation image_url=”19558″ image_size=”full” animation_type=”entrance” animation=”Grow In” hover_animation=”zoom” alignment=”center” img_link_target=”_blank” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” img_link=”https:\/\/www.linkedin.com\/in\/erikacaldas\/”][\/vc_column][vc_column column_padding=”padding-2-percent” column_padding_tablet=”padding-3-percent” column_padding_phone=”padding-3-percent” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”5\/6″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”5\/6″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_cta btn_style=”see-through” heading_tag=”h4″ text_color=”#191919″ button_color=”default” button_border_thickness=”0px” link_type=”new_tab” alignment=”left” alignment_tablet=”default” alignment_phone=”default” display=”block” display_tablet=”inherit” display_phone=”inherit” link_text=”\u00c9rika Caldas” url=”https:\/\/www.bridgeconsulting.com.br\/author\/erika-caldas\/”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_icon icon_family=”fontawesome” icon_style=”default” icon_color_type=”color_scheme” icon_color=”Extra-Color-1″ open_new_tab=”true” icon_padding=”0px” pointer_events=”all” icon_fontawesome=”fa fa-linkedin-square” url=”https:\/\/www.linkedin.com\/in\/erikacaldas\/” icon_size=”30″][\/vc_column_inner][\/vc_row_inner][divider line_type=”Small Line” line_alignment=”default” line_thickness=”1″ divider_color=”default” custom_line_width=”300″][vc_column_text]\n
\u00c9 S\u00f3cia e Account Manager na Bridge & Co. Possui forma\u00e7\u00e3o em Engenharia de Produ\u00e7\u00e3o pelo CEFET\/RJ, certifica\u00e7\u00f5es PMP e ITIL\u00ae 4 e experi\u00eancia na gest\u00e3o estrat\u00e9gica de projetos de transforma\u00e7\u00e3o digital e melhoria de processos de neg\u00f3cio, passando por empresas multinacionais e organiza\u00e7\u00f5es p\u00fablicas de grande porte.<\/div>\n[\/vc_column_text][divider line_type=”No Line”][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”10px” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#eff0f4″ scene_position=”center” top_padding=”30″ bottom_padding=”30″ left_padding_desktop=”30″ right_padding_desktop=”30″ text_color=”dark” text_align=”left” row_border_radius=”5px” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_color=”#dd3333″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=”waves” gradient_type=”default”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all”…<\/p>\n","protected":false},"author":6,"featured_media":19560,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-19496","post","type-post","status-publish","format-standard","has-post-thumbnail","category-artigo"],"yoast_head":"\n
Gerenciamento de Mudan\u00e7as de TI - Bridge Insights<\/title>\n<meta name=\"description\" content=\"O processo de Gerenciamento de Mudan\u00e7as de TI gera um dilema para as organiza\u00e7\u00f5es: de um lado, desenvolvedores desejam subir novos c\u00f3digos para o ambiente produtivo de forma r\u00e1pida e sem precisar gastar esfor\u00e7o adicional com documenta\u00e7\u00e3o; por outro lado, os times de opera\u00e7\u00f5es de TI buscam reduzir ao m\u00e1ximo os riscos, evitar incidentes e manter registros e evid\u00eancias para auditoria.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bridgeconsulting.com.br\/artigos\/gerenciamento-de-mudancas-de-ti-o-dilema-entre-eficiencia-e-controle\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gerenciamento de Mudan\u00e7as de TI: o dilema entre efici\u00eancia e controle\" \/>\n<meta property=\"og:description\" content=\"O processo de Gerenciamento de Mudan\u00e7as de TI gera um dilema para as organiza\u00e7\u00f5es: de um lado, desenvolvedores desejam subir novos c\u00f3digos para o ambiente produtivo de forma r\u00e1pida e sem precisar gastar esfor\u00e7o adicional com documenta\u00e7\u00e3o; 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- Por fim, um maior rastreamento e acompanhamento das mudan\u00e7as em execu\u00e7\u00e3o possibilitam uma melhor comunica\u00e7\u00e3o com todos os envolvidos.<\/li>\n<\/ul>\n <\/div>
- Com o devido planejamento e mapeamento de riscos, observamos uma maior otimiza\u00e7\u00e3o de custos e diminui\u00e7\u00e3o de retrabalho.<\/li>\n<\/ul>\n <\/div>
- Al\u00e9m disso, em casos de falha, h\u00e1 uma maior garantia de retorno ao n\u00edvel de servi\u00e7o anterior atrav\u00e9s da aplica\u00e7\u00e3o do Plano de Remedia\u00e7\u00e3o previamente elaborado.<\/li>\n<\/ul>\n <\/div>
- Mudan\u00e7as realizadas de forma controlada tendem a reduzir o volume de falhas causadas por riscos n\u00e3o mapeados.<\/li>\n<\/ul>\n <\/div>