{"id":17810,"date":"2022-06-22T15:00:39","date_gmt":"2022-06-22T18:00:39","guid":{"rendered":"https:\/\/www.bridgeconsulting.com.br\/?p=17810"},"modified":"2026-05-05T09:14:08","modified_gmt":"2026-05-05T12:14:08","slug":"rpa-e-hiperautomacao-no-setor-eletrico","status":"publish","type":"post","link":"https:\/\/www.bridgeconsulting.com.br\/artigos\/rpa-e-hiperautomacao-no-setor-eletrico\/","title":{"rendered":"RPA e Hiperautoma\u00e7\u00e3o no setor el\u00e9trico: o uso de tecnologias de automa\u00e7\u00e3o para adequa\u00e7\u00e3o \u00e0s exig\u00eancias da ANEEL"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#f5f5f5″ scene_position=”center” top_padding=”75″ bottom_padding=”75″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n
    \n
  1. O que mudou com a nova resolu\u00e7\u00e3o?<\/a><\/li>\n
  2. Como tecnologias de RPA e Hiperautoma\u00e7\u00e3o podem auxiliar?<\/a><\/li>\n<\/ol>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”40″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]A Ag\u00eancia Nacional de Energia El\u00e9trica (ANEEL) publicou em dezembro de 2021 a\u00a0Resolu\u00e7\u00e3o Normativa n\u00b0 1.000\/2021, que consolida as principais regras da Ag\u00eancia para a presta\u00e7\u00e3o do servi\u00e7o p\u00fablico de distribui\u00e7\u00e3o de energia el\u00e9trica.<\/p>\n

    A nova norma agrega os atos normativos relativos aos direitos e deveres do consumidor e dos demais usu\u00e1rios do servi\u00e7o p\u00fablico de distribui\u00e7\u00e3o de energia el\u00e9trica. Ela \u00e9, portanto, um dos regulamentos mais importantes da ANEEL, pois define de maneira mais simples e objetiva as responsabilidades dos agentes e os procedimentos a serem seguidos pelos consumidores para que o acesso universal ao servi\u00e7o de energia el\u00e9trica esteja dispon\u00edvel com qualidade e efici\u00eancia.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”20″ bottom_padding=”20″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” id=”o-que-mudou” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_gradient_text heading_tag=”h2″ color=”extra-color-gradient-2″ gradient_direction=”horizontal” text=”O que mudou com a nova resolu\u00e7\u00e3o?” margin_bottom=”10″][vc_column_text]A norma tem demandado uma s\u00e9rie de adapta\u00e7\u00f5es por parte das empresas que atuam na gera\u00e7\u00e3o e distribui\u00e7\u00e3o de energia el\u00e9trica.<\/p>\n

    As mudan\u00e7as for\u00e7am empresas do setor de energia a reverem alguns de seus processos internos. O\u00a0risco do seu neg\u00f3cio aumentou, a necessidade de\u00a0compliance se tornou mais cr\u00edtica\u00a0e a proje\u00e7\u00e3o de\u00a0volumetria para seu processo de ressarcimento de danos el\u00e9tricos, por exemplo, aumentou\u00a0(e continuar\u00e1 aumentando) consideravelmente.<\/p>\n

    Para esse texto, focaremos em duas principais mudan\u00e7as:[\/vc_column_text][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color=”#f5f5f5″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”5px” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][nectar_icon icon_family=”iconsmind” icon_style=”default” icon_color_type=”color_scheme” icon_color=”Extra-Color-1″ icon_padding=”0px” pointer_events=”all” icon_iconsmind=”iconsmind-Wrench”][vc_column_text]Ressarcimento de danos a equipamentos:<\/strong>\u00a0o consumidor passa a ter at\u00e9 cinco anos para pedir \u00e0 distribuidora o ressarcimento por equipamentos danificados devido a falhas no fornecimento de energia. Caso o consumidor fa\u00e7a o pedido em at\u00e9 90 dias, seguir\u00e1 um rito simplificado para obter seu ressarcimento.[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color=”#f5f5f5″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”5px” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” delay=”200″][nectar_icon icon_family=”iconsmind” icon_style=”default” icon_color_type=”color_scheme” icon_color=”Extra-Color-1″ icon_padding=”0px” pointer_events=”all” icon_iconsmind=”iconsmind-Alarm-Clock”][vc_column_text]Pagamento de compensa\u00e7\u00f5es financeiras por descumprimento de prazos:\u00a0<\/strong>o valor da compensa\u00e7\u00e3o a ser paga aos consumidores, caso haja viola\u00e7\u00e3o dos prazos estabelecidos nas regras, sofreu um aumento. A ideia \u00e9 desincentivar a viola\u00e7\u00e3o dos prazos e, uma vez violado, que as distribuidoras o regularizem o mais r\u00e1pido poss\u00edvel.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]A primeira mudan\u00e7a entrou em vigor no dia 01\/04\/22. Antes dela, o consumidor final tinha apenas 90 dias desde o incidente em algum equipamento el\u00e9trico para solicitar o seu ressarcimento, tendo que passar por uma s\u00e9rie de valida\u00e7\u00f5es e processos mais burocr\u00e1ticos.<\/p>\n

    A partir das altera\u00e7\u00f5es, a janela para novos pedidos de ressarcimento aumentaram, possibilitando que reclama\u00e7\u00f5es sejam realizadas dentro de um per\u00edodo mais longo e dando a possibilidade de um processo mais simples, menos burocr\u00e1tico e \u00e1gil.<\/p>\n

    Al\u00e9m disso, puni\u00e7\u00f5es mais severas poder\u00e3o ser realizadas para as empresas de energia que n\u00e3o cumprirem os prazos previstos na norma. Para se adaptarem \u00e0 nova realidade, as empresas ter\u00e3o at\u00e9 o dia 01\/01\/23 para ajustar suas opera\u00e7\u00f5es.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”20″ bottom_padding=”20″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” id=”o-que-fazer” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_gradient_text heading_tag=”h2″ color=”extra-color-gradient-2″ gradient_direction=”horizontal” text=”O que fazer, ent\u00e3o?” margin_bottom=”10″][vc_column_text]Nesse contexto, compartilhamos o trabalho realizado em um de nossos clientes do setor el\u00e9trico.<\/p>\n

    As mudan\u00e7as direcionavam o trabalho para uma revisita ao processo de ressarcimento de danos el\u00e9tricos da organiza\u00e7\u00e3o visando uma otimiza\u00e7\u00e3o do processo, mas tamb\u00e9m a aplica\u00e7\u00e3o de mais tecnologia para viabilizar os seguintes resultados esperados:[\/vc_column_text][divider line_type=”No Line” custom_height=”20″][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/12″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”reveal-from-left” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”17873″ image_size=”full” animation_type=”entrance” animation=”Fade In” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”11\/12″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”reveal-from-left” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n