{"id":16336,"date":"2021-06-24T15:07:18","date_gmt":"2021-06-24T18:07:18","guid":{"rendered":"https:\/\/bridgeconsulting.com.br\/insights\/?p=16336"},"modified":"2026-05-05T09:14:09","modified_gmt":"2026-05-05T12:14:09","slug":"a-digitalizacao-da-gestao-de-servicos-corporativos-tecnologias-aplicacoes-e-casos-de-sucesso","status":"publish","type":"post","link":"https:\/\/www.bridgeconsulting.com.br\/artigos\/a-digitalizacao-da-gestao-de-servicos-corporativos-tecnologias-aplicacoes-e-casos-de-sucesso\/","title":{"rendered":"A Digitaliza\u00e7\u00e3o da Gest\u00e3o de Servi\u00e7os Corporativos: tecnologias, aplica\u00e7\u00f5es e casos de sucesso"},"content":{"rendered":"[vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” bottom_padding=”30″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”padding-6-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”left-right” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”7\/12″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”16346″ image_size=”full” animation_type=”entrance” animation=”Fade In From Bottom” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”75%” max_width_mobile=”default” margin_bottom=”20″][vc_column_text]\n
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Gerar uma boa experi\u00eancia de consumo para os colaboradores e ter processos mais eficientes para presta\u00e7\u00e3o de servi\u00e7os corporativos emergem como prioridade para lideran\u00e7as empresariais.<\/p>\n

Neste novo e-book, Carlos Eduardo Carvalho<\/a>, s\u00f3cio-diretor e l\u00edder de governan\u00e7a de TI e ITSM da Bridge & Co., e \u00c9rika Caldas<\/a>, gerente de projetos, apresentam uma an\u00e1lise sobre como empresas est\u00e3o buscando amadurecer suas capacidades de presta\u00e7\u00e3o de servi\u00e7os internos utilizando os conceitos de centricidade no cliente e todo aparato tecnol\u00f3gico dispon\u00edvel atualmente.<\/p>\n

Boa leitura!<\/p>\n<\/div>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”padding-5-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”5\/12″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_raw_js]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[\/vc_raw_js][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#f5f5f5″ scene_position=”center” top_padding=”20″ bottom_padding=”20″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Autores” font_container=”tag:h2|font_size:45|text_align:center|color:%233a3a3a|line_height:1″ google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1624558398161{padding-top: 20px !important;padding-bottom: 20px !important;}”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”14450″ image_size=”full” animation_type=”entrance” animation=”None” hover_animation=”none” alignment=”center” img_link_target=”_blank” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” img_link=”https:\/\/www.linkedin.com\/in\/carlosedcarvalho\/”][vc_column_text]\n

Carlos Eduardo Carvalho<\/strong><\/a><\/span><\/h4>\n
\u00c9 s\u00f3cio-diretor e l\u00edder de governan\u00e7a de TI e ITSM da Bridge & Co. \u00c9 mestre em Engenharia de Produ\u00e7\u00e3o pela COPPE\/UFRJ, auditor ISO 20.000, certificado ITIL Expert e CGEIT, entre outras. \u00c9 professor de p\u00f3s-gradua\u00e7\u00e3o em Estrat\u00e9gia e Governan\u00e7a de TI em institui\u00e7\u00f5es como UFRJ, UFJF e FGV. Possui experi\u00eancia em projetos de grande porte de transforma\u00e7\u00e3o digital, desenho organizacional de \u00e1reas de TI e elabora\u00e7\u00e3o de processos or\u00e7ament\u00e1rios para Tecnologia da Informa\u00e7\u00e3o.<\/div>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”15458″ image_size=”full” animation_type=”entrance” animation=”None” hover_animation=”none” alignment=”center” img_link_target=”_blank” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” img_link=”https:\/\/www.linkedin.com\/in\/erikacaldas\/”][vc_column_text]\n

\u00c9rika Caldas<\/a><\/span><\/h4>\n
\u00c9 gerente de projetos da Bridge & Co. Possui forma\u00e7\u00e3o em Engenharia de Produ\u00e7\u00e3o pelo CEFET (RJ), certifica\u00e7\u00e3o PMP, ITIL\u00ae v3 e 4 Foundation. 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