{"id":15117,"date":"2020-08-09T10:08:23","date_gmt":"2020-08-09T13:08:23","guid":{"rendered":"https:\/\/bridgeconsulting.com.br\/insights\/?p=15117"},"modified":"2026-05-05T09:14:11","modified_gmt":"2026-05-05T12:14:11","slug":"itil-a-trajetoria-do-principal-modelo-para-gestao-de-servicos-de-ti","status":"publish","type":"post","link":"https:\/\/www.bridgeconsulting.com.br\/artigos\/itil-a-trajetoria-do-principal-modelo-para-gestao-de-servicos-de-ti\/","title":{"rendered":"ITIL\u00ae: A trajet\u00f3ria do principal modelo para Gest\u00e3o de Servi\u00e7os de TI"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_image=”22914″ bg_position=”left top” background_image_loading=”default” bg_repeat=”no-repeat” scene_position=”center” top_padding=”8%” bottom_padding=”6%” 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row_border_radius_applies=”bg” overflow=”visible” enable_gradient=”true” color_overlay=”#0a4dff” color_overlay_2=”#17bccf” advanced_gradient_angle=”0″ overlay_strength=”1″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][divider line_type=”No Line”][\/vc_column][\/vc_row][vc_row 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column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Neste conte\u00fado, exploramos como o ITIL\u00ae evoluiu ao longo das d\u00e9cadas para transformar a gest\u00e3o de servi\u00e7os de TI em um pilar estrat\u00e9gico dos neg\u00f3cios.” font_container=”tag:h4|font_size:18|text_align:left|color:%23161616|line_height:1.2″ google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal”][divider line_type=”No Line”][vc_custom_heading text=”Veja como surgiram as primeiras vers\u00f5es, por que os processos dominaram o mercado, o que mudou com o ITIL\u00ae 4 e quais tend\u00eancias j\u00e1 est\u00e3o moldando o futuro do ITSM.” 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