{"id":10877,"date":"2017-03-09T11:22:17","date_gmt":"2017-03-09T14:22:17","guid":{"rendered":"http:\/\/bridgeconsulting.com.br\/academy\/?p=10877"},"modified":"2026-05-05T09:14:24","modified_gmt":"2026-05-05T12:14:24","slug":"praticas-itil-alinhadas-solucoes-tecnologicas-de-logistica","status":"publish","type":"post","link":"https:\/\/www.bridgeconsulting.com.br\/artigos\/praticas-itil-alinhadas-solucoes-tecnologicas-de-logistica\/","title":{"rendered":"Pr\u00e1ticas ITIL\u00ae alinhadas a solu\u00e7\u00f5es tecnol\u00f3gicas de log\u00edstica"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text] <\/p>\n

\u00c9 comum associar a log\u00edstica somente ao transporte de mercadorias. No entanto, o conceito \u00e9 muito mais amplo. Ele tamb\u00e9m engloba recebimento, confer\u00eancia, armazenagem, separa\u00e7\u00e3o, expedi\u00e7\u00e3o e, o mais importante, transfer\u00eancia de informa\u00e7\u00e3o. Com uma press\u00e3o por lead times menores e processos cada vez mais flex\u00edveis, a tecnologia da informa\u00e7\u00e3o assume uma posi\u00e7\u00e3o indispens\u00e1vel para os resultados operacionais das empresas.<\/p>\n

A transfer\u00eancia de informa\u00e7\u00f5es \u00e9 vital para as atividades log\u00edsticas. Vale ressaltar alguns exemplos de informa\u00e7\u00f5es tais como dados de clientes, controle de estoque, movimenta\u00e7\u00e3o dentro do dep\u00f3sito, distribui\u00e7\u00e3o para as lojas etc. Com toda a evolu\u00e7\u00e3o tecnol\u00f3gica e a necessidade de monitoramento \u201creal time\u201d, as informa\u00e7\u00f5es geradas dependem cada vez mais de sistemas de informa\u00e7\u00e3o para fluir entre pessoas, \u00e1reas e at\u00e9 mesmo empresas. Dentre os sistemas mais utilizados est\u00e3o: WMS (Warehouses Management System<\/em>), ERP (Enterprise Resource Planning<\/em>), TMS (Transportation Management System<\/em>) e SAP (Systems, Applications & Products in Data Processing<\/em>).<\/p>\n

\n

A Suzano ampliou sua capacidade de exporta\u00e7\u00e3o de 40% para 60%. Esta evolu\u00e7\u00e3o foi poss\u00edvel gra\u00e7as a ado\u00e7\u00e3o de novas tecnologias de informa\u00e7\u00e3o, que permitem rastrear toda a cadeia da celulose, desde a entrada da madeira nas f\u00e1bricas at\u00e9 a entrega dos fardos em seus destinos. O projeto completo, or\u00e7ado em US$ 1 milh\u00e3o, permitir\u00e1 uma economia de R$ 100 milh\u00f5es. (Gazeta Mercantil)<\/em><\/p>\n<\/blockquote>\n

No entanto, apenas as melhores solu\u00e7\u00f5es tecnol\u00f3gicas do mercado n\u00e3o garantem os melhores resultados. \u00c9 preciso ter processos estruturados! Para isso, costuma-se utilizar um conjunto de boas pr\u00e1ticas dispon\u00edvel no mercado com grande relev\u00e2ncia no que tange \u00e0 gest\u00e3o de servi\u00e7os: o ITIL\u00ae.<\/p>\n

Um estudo da Dimension Data ouviu 370 CIOs, e mostrou que as sugest\u00f5es de processos levantadas pela biblioteca ITIL\u00ae s\u00e3o usadas por 66% das empresas e dominam em rela\u00e7\u00e3o a outras alternativas. Nesse contexto, a pergunta que fazemos \u00e9: como conduzir o gerenciamento de processos log\u00edsticos de acordo com o ITIL\u00ae? Para responder a essa pergunta, estabelecemos uma rela\u00e7\u00e3o entre as etapas do ciclo de vida (Figura 1) e os processos log\u00edsticos. Com isso, conseguimos exemplificar e descrever cada etapa.<\/p>\n

\"\"<\/p>\n

 <\/p>\n

\n

1.Estrat\u00e9gia de Servi\u00e7o: Encontrar a harmonia entre a estrat\u00e9gia da TI, da log\u00edstica e da companhia, identificando o trip\u00e9 que ir\u00e1 permitir que o gerenciamento de servi\u00e7os se torne um ativo estrat\u00e9gico para ajudar o neg\u00f3cio a atingir os seus resultados.<\/p>\n

2. Desenho de Servi\u00e7o: Desenhar o processo, estruturar planos e definir estimativas de esfor\u00e7o para um novo servi\u00e7o ou para modifica\u00e7\u00e3o de um servi\u00e7o j\u00e1 existente. Desde simples automatiza\u00e7\u00f5es de transa\u00e7\u00f5es SAP at\u00e9 grandes projetos como a implementa\u00e7\u00e3o do TMS, por exemplo.<\/p>\n

3. Transi\u00e7\u00e3o de Servi\u00e7o: Tirar a estrat\u00e9gia e o desenho do servi\u00e7o do papel, transformando o que foi pensado em realidade. \u00c9 a oportunidade de ajudar a organiza\u00e7\u00e3o a implementar os desenvolvimentos, demandas, projetos e melhorias no ambiente produtivo.<\/p>\n

4. Opera\u00e7\u00e3o de Servi\u00e7o: Coordenar e executar atividades e processos necess\u00e1rios para atender os servi\u00e7os nos termos e n\u00edveis acordados com os fornecedores e \u00e1reas demandantes. A opera\u00e7\u00e3o ocorre atrav\u00e9s do tratamento de incidentes, identifica\u00e7\u00e3o de erros, gerenciamento da rotina etc.<\/p>\n

5. Melhoria de Servi\u00e7o Continuada: Avaliar constantemente se os servi\u00e7os est\u00e3o de acordo com as necessidades dos fornecedores, \u00e1reas e usu\u00e1rios. Al\u00e9m disso, sempre buscar por melhorias que aumentem o n\u00edvel de maturidade dos processos da log\u00edstica<\/p>\n<\/blockquote>\n

\u00c9 claro que o sucesso da implanta\u00e7\u00e3o de solu\u00e7\u00f5es log\u00edsticas e pr\u00e1ticas de gest\u00e3o de servi\u00e7os nas empresas depende do amadurecimento organizacional como um todo, mas os conceitos apresentados s\u00e3o fundamentais para as \u00e1reas de tecnologia que aspiram ser agentes transformadores do neg\u00f3cio. Uma \u00e1rea de Tecnologia da Informa\u00e7\u00e3o (TI) com processos estruturados, que cumpre seus acordos de n\u00edvel de servi\u00e7o (Service Level Agreements – SLAs) e entrega projetos conforme as especifica\u00e7\u00f5es, \u00e9 indispens\u00e1vel para as empresas que pretendem disparar na frente dos seus concorrentes e aumentar o n\u00edvel do servi\u00e7o prestado aos seus clientes.[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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